How TriHerm reviews cancellations, access failures, defective deliveries, duplicate payments and scope mismatch.
Version 2026-08-v2 · Effective 2026-08-01
Write to mail@triherm.com with the order reference, purchaser email, reason for the request and any evidence needed to identify the problem. TriHerm reviews the actual payment, access, intake, scope, work, delivery and communication record before deciding the appropriate remedy.
Digital access may be issued immediately after verified payment. If access is missing, the file is corrupted or the delivered product materially differs from the purchased description, TriHerm may restore access, replace the file, correct the defect or issue a refund as appropriate.
A change of mind after functional digital access has been delivered does not automatically create a refund right, except where the offer or applicable law provides one. Mandatory withdrawal, conformity, replacement, refund and compensation rights remain unaffected.
Before work begins, TriHerm may cancel and refund an order that cannot be accepted after intake or scope review. If the customer requests cancellation, the review considers work already performed, reserved capacity, delivered materials and disclosed non-recoverable third-party costs.
After work begins, any refund or partial refund is based on the undelivered portion, verified defects, the confirmed scope and mandatory law. Completed professional work is not treated as an unused digital download. TriHerm may first offer correction, replacement delivery or completion when that is a reasonable and lawful remedy.
A subscription can be cancelled through the available billing-management mechanism or by contacting mail@triherm.com. The cancellation request is recorded when submitted. Unless mandatory law or the specific offer requires otherwise, service continues through the current paid period and no automatic prorated refund is issued.
An incorrect, duplicate or unauthorized recurring charge will be investigated against the processor and subscription record. A verified billing error is corrected or refunded through the original payment method where reasonably possible.
Approved refunds are submitted to the original payment method unless the customer expressly agrees to another lawful method. Posting time depends on the payment processor and financial institution. TriHerm provides confirmation when the refund instruction has been submitted.
Contacting TriHerm before opening a payment dispute can allow faster investigation, but nothing in this policy removes any legal right to challenge an unauthorized or incorrect charge through the payment provider or competent authority.
